Refund policy

Every piece from The Highland Line is printed to order, just for you. Because of that, we can't accept returns or exchanges for sizing or a change of mind. Please check the fit and fabric details on each product page before you order.

Damaged, misprinted or wrong items

If your order arrives damaged, misprinted, or isn't what you ordered, email us at hello@thehighlandline.com within 30 days of delivery. Include your order number and a photo of the problem. We'll send a replacement at no cost, or refund you if a replacement isn't possible. You don't need to send the item back.

Lost packages

If tracking shows your package was delivered but you can't find it, check with neighbors and your local post office first, then email us and we'll help sort it out.

Cancellations

We can usually cancel an order if you email us within a few hours of placing it. Once an order goes to print, it can't be changed or cancelled.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to show up.